In some cases you may need to cancel and refund a customer order. AmmoReady allows you to do all of this from within your dashboard, without having to contact your merchant services provider directly.
You also have the ability to partially refund an order.
From your Dashboard, go to Sales > Orders.
On the next page, click on the order you wish to cancel and refund.
*Note: If you have already created any Fulfillments for the order those will need to be deleted. To do that, click on the fulfillment number to view the fulfillment information.
On the next page, click the Delete Fulfillment button: Once all Fulfillments have been deleted, navigate back one page to the order information.
Deleting the fulfillment triggers the system to display the 'Refund' option on the order page, allowing you to proceed with the refund.
In the top right corner, click the Refund button.
A new window will pop up titled Refund this Order. Here you can fill out the form by specifying the Refund amount, choosing to Cancel the order, and selecting a Reason for refunding/canceling.
*Note: To partially refund an order without fully cancelling, enter in the partial refund amount and un-select the Cancel checkbox.
Finally, click Submit. This will send a request to your Payment Processor to cancel and/or refund the charge.
IMPORTANT: This does not cancel the order with your distributor if you have already submitted it to them. You will need to contact your rep and ask them to cancel it.
PREVENTING FUNDS FROM POSTING: If a refund has been issued accidentally and needs to be stopped, please reach out to your merchant services provider for more details or specific instructions, as they will be the authority on these types of inquiries.
This action typically needs to be completed within 24 hours of the refund request.